Morning Keynote
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Alex Toussaint is known for his grueling workouts where he promises “to kick your a**” – yet thousands keep coming back for more. Why? Because he might be the most motivational teacher out there right now. His mantra is “Feel Good, Look Good, Do Better.” He expects more from you, and from himself. Yet so much of what he talks about is NOT about the bike.
Alex’s enthusiasm for life is infectious –“You woke up today!” “Breathe in confidence, exhale doubt.” Because Alex knows what it is like to be overlooked and undervalued, to be the underdog. He knows what it’s like to not expect the best from yourself. The child of Haitian immigrants who sacrificed so much to give him an education, he knows what it is like to be one of the few Black kids growing up in East Hampton. After a turbulent adolescence that saw him being sent to military school, Toussaint dropped out of college and was mopping floors at a gym. A few years later, he's one of the most iconic cycling instructors on Peloton, helping thousands of users along their fitness journeys through his inspirational workouts.
Alex will jumpstart MAA Expo and give attendees the inspiration and motivation they need to activate their greatness in every aspect of their lives.
Alex’s enthusiasm for life is infectious –“You woke up today!” “Breathe in confidence, exhale doubt.” Because Alex knows what it is like to be overlooked and undervalued, to be the underdog. He knows what it’s like to not expect the best from yourself. The child of Haitian immigrants who sacrificed so much to give him an education, he knows what it is like to be one of the few Black kids growing up in East Hampton. After a turbulent adolescence that saw him being sent to military school, Toussaint dropped out of college and was mopping floors at a gym. A few years later, he's one of the most iconic cycling instructors on Peloton, helping thousands of users along their fitness journeys through his inspirational workouts.
Alex will jumpstart MAA Expo and give attendees the inspiration and motivation they need to activate their greatness in every aspect of their lives.
In Conversation with
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Steve Sorkin
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Keynote Speaker Session Sponsored by:
Breakout Session Speakers
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Dr. Lorri Goldmann
Vice President, Diversity & Inclusion Avenue5 Residential Lorri Goldmann is Vice President for Diversity and Inclusion at Avenue5 Residential. She is an accomplished MBA graduate who has earned her California real estate broker’s license and has a rich background in diversity, equity, and inclusion (DEI). With over 20 years of property management experience, She possesses an extensive track record of creating detailed strategic plans for associate diversity, equity, and inclusion collective, designing comprehensive associate training programs, conducting thorough trend research |
and competitive analyses, analyzing the return on investment (ROI) and performance of company initiatives, mentoring and training associates, and supervising the execution of custom initiatives to aid teams at stabilized properties, lease-ups, rehabs, and affordable assets in addressing concerns related to diversity and inclusion education and program implementation, among other tasks. Lorri currently chairs the NAA diversity, equity, and inclusion strategic planning sub-committee, actively engages with the NMHC's DE&I initiative, and regularly offers her expertise as an industry speaker for NAA affiliates.
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Dori Bryan-Ployer Ph.D
Director of Education & Curriculum Advisor National Property Management Strategies Group, LLC 35-year, award-winning theatre professional having directed, choreographed, and taught performance techniques throughout Southeastern MA. The Director of Education for the NPMSG Academy and also spearheads the increasingly popular Employee Wellness segment of NPMSG Academy.
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Dori holds a BFA from The Boston Conservatory as well as an M.Ed. from Cambridge College and an MA from Emerson College. She earned her Ph.D. in education through Lesley University.
Recently, Dori spoke at The International Association for Creative Arts in Education and Therapy (IACAET) regarding her research examining the relationship between spirituality and the theatrical rehearsal process. She is also a national speaker on mindfulness and meditation and its role in the performing arts.
Dori is a respondent and workshop presenter for the Massachusetts Educational Theatre Guild (METG) The Kennedy Center American College Theatre Festival (KCACTF) and the New England Theatre Conference (NETC).
Recently, Dori spoke at The International Association for Creative Arts in Education and Therapy (IACAET) regarding her research examining the relationship between spirituality and the theatrical rehearsal process. She is also a national speaker on mindfulness and meditation and its role in the performing arts.
Dori is a respondent and workshop presenter for the Massachusetts Educational Theatre Guild (METG) The Kennedy Center American College Theatre Festival (KCACTF) and the New England Theatre Conference (NETC).
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Brad Schwartz is the founder and President of MSB Resources, a firm offering recruitment services, consulting, training and leadership coaching exclusively to the property management industry. He has been actively involved in the property management industry for twenty years. Brad has been instrumental in coaching property management companies on strategies to become a "sticky" company. Using these same strategies, MSB Resources won 1st place in NAA's Top Employer award, Love Where You Work. MSB Resources has placed thousands of property management professionals from site level to COO. They also work closely with clients on how to build a great culture. MSB Resources' clients range from publicly traded REITs to small family owner/managers. Brad has presented many seminars on hiring, retention and culture, and climbing the corporate ladder to various apartment associations, including NAA, Chapters of IREM, and property management companies.
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Erin Nangle
Vice President of Human Resources Schochet Erin Nangle joined Schochet in 2007, assuming greater responsibility over time. Starting as a Human Resources Specialist, Erin was promoted to Human Resources Manager in 2012 and Director of Human Resources in 2016. She currently serves as Schochet’s Vice President of Human Resources. Erin holds the designation of Professional in Human Resources (PHR). Erin has also met the Massachusetts s training requirements to |
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service as a court-appointed mediator. She received a Bachelor of Science degree in Business from Worcester State University. Ms. Nangle’s leadership in the area of human resources has minimized growing pains as the Schochet has evolved into a sizable small business; currently employing close to 200 team members across four states. As they have grown, Erin has been the point person for adapting employment policies, staff development and performance management practices, recruiting campaigns, and onboarding approach. She ensures Schochet stays at the forefront of legal and regulatory changes governing the workplace and champions initiatives that place Schochet among employers of choice.
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Jeremy Milton
Vice President of Property Management West Shore Jeremy Milton is a seasoned professional with over 18 years of extensive experience in the real estate industry, specializing in property management. Throughout his career, Jeremy has showcased his expertise in managing properties across the Southwest and Southeast regions of the United States. His diverse portfolio encompasses a wide range of real estate classes, from new construction projects to extensive renovations. As Vice President of Property Management, Jeremy is renowned for his high sense of urgency and results-oriented approach. |
He thrives in dynamic environments, where he leads by example as a team player and a servant leader, inspiring his colleagues to achieve their fullest potential.
Jeremy has held key positions at reputable companies such as Range Water, where he oversaw a staggering 25,000 units, demonstrating his exceptional leadership and management skills. Prior to his role at Range Water, Jeremy contributed his talents to industry leaders such as Greystar and Bell Partners, further solidifying his reputation as a respected figure in the real estate sector.
With a proven track record of success and a commitment to excellence, Jeremy Milton continues to make significant contributions to the property management landscape, driving innovation and delivering exceptional results in every endeavor he undertakes.
Jeremy has held key positions at reputable companies such as Range Water, where he oversaw a staggering 25,000 units, demonstrating his exceptional leadership and management skills. Prior to his role at Range Water, Jeremy contributed his talents to industry leaders such as Greystar and Bell Partners, further solidifying his reputation as a respected figure in the real estate sector.
With a proven track record of success and a commitment to excellence, Jeremy Milton continues to make significant contributions to the property management landscape, driving innovation and delivering exceptional results in every endeavor he undertakes.
Samuelle Boyer
Director of Human Resources
Jones Street
With a notable trajectory at Jones Street Residential, she has been instrumental in steering the company's human resources and operations to new heights. Her tenure began in 2019, and her rapid rise from the first HR professional to Vice President, then Senior Vice President, and now Director, is a testament to her exceptional leadership and strategic vision. Her expertise in tackling the intricacies of recruitment and retention has been pivotal during the company's expansion phase. Her forward-thinking HR strategies have not only resolved pressing issues but have also laid a solid groundwork for sustained organizational development and industry leadership.
Director of Human Resources
Jones Street
With a notable trajectory at Jones Street Residential, she has been instrumental in steering the company's human resources and operations to new heights. Her tenure began in 2019, and her rapid rise from the first HR professional to Vice President, then Senior Vice President, and now Director, is a testament to her exceptional leadership and strategic vision. Her expertise in tackling the intricacies of recruitment and retention has been pivotal during the company's expansion phase. Her forward-thinking HR strategies have not only resolved pressing issues but have also laid a solid groundwork for sustained organizational development and industry leadership.
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Carla J. Alicea
Director of Client Performance ApartmentRatings and SatisFacts Carla J. Alicea, Director of Client Performance at ApartmentRatings and SatisFacts, boasts over two decades in multifamily operations and marketing. Her data-driven approach and academic background in Marketing Research and Analytics drive her dedication to customer satisfaction. With a proven record of leading multifunctional teams for a top NMHC manager, she remains up-to-date on industry trends and employee expectations. Carla's passion for knowledge-sharing and education makes her an engaging speaker not to be missed. |
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Virginia Love is one of the most sought-after voices in the multifamily industry. Today, she serves as Industry Principal at Entrata, working as the liaison between the industry and Entrata’s marketing, product, and sales teams. With more than 30 years of industry experience, Virginia is an expert on all things leasing, marketing, technology, and operations. Just before joining Entrata, Virginia was Vice President of Leasing and Marketing for Waterton Residential. In 2021, she was named a Multifamily Influencer by GlobeSt. Real Estate Forum, and in 2022 she was honored by Connect CRE’s Women in Real Estate Awards. Virginia has also served on several multifamily committees and boards, including the Atlanta Apartment Association, Georgia Apartment Association, National Apartment Association, National Multifamily Housing Council, and Zillow Multifamily Advisory Board. She was the 2018 Chairperson of the Georgia Apartment Association and the 2011 Chairperson of the Atlanta Apartment Association. Virginia is also part of the Apartment All-Stars.
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Nina Max Daly
Senior Art Director, Stantec Nina Max Daly is a Senior Art Director at Stantec's Branding Iron studio, an award-winning branding agency within Stantec, a top ten global design firm. Nina works with her team to create a cohesive brand strategy and experience across multiple channels including web design, print materials, ad campaigns and even construction banners. She believes that a great brand comes from that magical place where a good story and compelling visuals meet, creating an experience that is both meaningful and memorable. |
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Scott F. Ployer
Founder & President National Property Management Strategies Group, LLC Scott F. Ployer founded National Property Management Strategies Group, LLC on one key principle, to take his over three decades of “boots on the ground” real estate management, development, construction, facilities and safety experience and provide a variety of problem-solving consulting services including development of training programs to share those best practices with others the industry.
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Mr. Ployer possesses a unique and diverse set of skills and abilities that he brings to his clients with each engagement. This talent, coupled with a proven track record of attaining the highest level of results, make him one of the most knowledgeable and respected leaders in the industry today. His specialties include, all facets of real estate management operations, asset management, short and long-term capital planning, implementation of energy and sustainability initiatives, providing due diligence for acquisition, refinancing and disposition and development of risk management/mitigation and employee behavioral safety programs.
Mr. Ployer has managed all types of real estate during his career. These include multifamily, condominiums, cooperatives, commercial, including office, industrial, mixed-use and “flex” buildings. He has served as a project executive overseeing more than $1.5B in new construction including state and federal government buildings and negotiated those leases. He has also served as Administrator for the Receiver for various REO or MIP properties on behalf of the U.S. Federal Bankruptcy Court, Fannie Mae, Freddie Mac, MassHousing and Ocwen Federal Bank.
Mr. Ployer attained his unrestricted construction supervisor’s license (CSL) over twenty one years ago and provides Owner’s Project Manager (OPM) services to his clients. These capital upgrade, renovation, rehabilitation, and insurance restoration projects are managed at the highest level. As a licensed construction professional and former general contractor, he truly understands both sides; an owner’s needs and objectives and how best to work with contractors and other professionals to achieve them, on-time and within budget. He also provides litigation support services and expert witness testimony to law firms nationwide on a variety of real estate and other safety-related cases.
Mr. Ployer has managed all types of real estate during his career. These include multifamily, condominiums, cooperatives, commercial, including office, industrial, mixed-use and “flex” buildings. He has served as a project executive overseeing more than $1.5B in new construction including state and federal government buildings and negotiated those leases. He has also served as Administrator for the Receiver for various REO or MIP properties on behalf of the U.S. Federal Bankruptcy Court, Fannie Mae, Freddie Mac, MassHousing and Ocwen Federal Bank.
Mr. Ployer attained his unrestricted construction supervisor’s license (CSL) over twenty one years ago and provides Owner’s Project Manager (OPM) services to his clients. These capital upgrade, renovation, rehabilitation, and insurance restoration projects are managed at the highest level. As a licensed construction professional and former general contractor, he truly understands both sides; an owner’s needs and objectives and how best to work with contractors and other professionals to achieve them, on-time and within budget. He also provides litigation support services and expert witness testimony to law firms nationwide on a variety of real estate and other safety-related cases.
Closing Session Speaker
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Steve Wunch
A proven learning leader in the multi-family sector for 30 years, Mr. Wunch brings humor and
energy when shaping the behaviors that move the metrics. Having worked for some of the most prominent REIT players (Archstone, AIMCO, and Equity), he’s seen a lot of training strategies and has |
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developed his own unique approach to learning that creates the bottom-line results that his business partners are looking for.
Through engaging, well-facilitated workshops, and prescriptive performance support, he is
impacting success, having fun doing it, and so are his participants!
Mr. Wunch began his career in multi-family as a Leasing Consultant, Assistant Manager,
Community Manager, and since has been in several training and support roles.
Steve currently serves as the Industry Principal for SalesMail, a video connection and
communication platform providing the easiest way to send beautifully-branded and personalized
videos via email, text, and more. A SaaS solution that is built for professionals in senior care,
multifamily housing, real estate, staffing, and everywhere great relationships are essential for
generating better business outcomes. (Learn more at www.salesmail.com)
Mr. Wunch holds a certificate from the Center for Creative Leadership, is a DDI (Developmental
Dimensions International) Certified Facilitator, and an MBTI Type I & II Certified Practitioner.
He has spoken for the National Apartment Association (Emcee of Living Room Learning for 4
years as well as a panelist and featured speaker several years), Indiana Apartment Association,
Apartment Association of Metro Denver, San Antonio Apartment Association, Houston
Apartment Association, The United Kingdom Apartment Association (UKAA), The Lloyd
Companies, Landmark Apartment Trust, Fairway Management Inc., DLP Real Estate
Management, and others.
Through engaging, well-facilitated workshops, and prescriptive performance support, he is
impacting success, having fun doing it, and so are his participants!
Mr. Wunch began his career in multi-family as a Leasing Consultant, Assistant Manager,
Community Manager, and since has been in several training and support roles.
Steve currently serves as the Industry Principal for SalesMail, a video connection and
communication platform providing the easiest way to send beautifully-branded and personalized
videos via email, text, and more. A SaaS solution that is built for professionals in senior care,
multifamily housing, real estate, staffing, and everywhere great relationships are essential for
generating better business outcomes. (Learn more at www.salesmail.com)
Mr. Wunch holds a certificate from the Center for Creative Leadership, is a DDI (Developmental
Dimensions International) Certified Facilitator, and an MBTI Type I & II Certified Practitioner.
He has spoken for the National Apartment Association (Emcee of Living Room Learning for 4
years as well as a panelist and featured speaker several years), Indiana Apartment Association,
Apartment Association of Metro Denver, San Antonio Apartment Association, Houston
Apartment Association, The United Kingdom Apartment Association (UKAA), The Lloyd
Companies, Landmark Apartment Trust, Fairway Management Inc., DLP Real Estate
Management, and others.